I’m going to deviate from my normal Noah ramblings to tell you a story. Why? because it’s too good not to share IMHO!
Starts like this….my BFF getting married 9/10/11 (next week for those that don’t care to calculate). At the end of May I ordered my dress from an brick and mortar bridal store that also had an online business. A cursory check didn’t turn up anything alarming and the price was good. I guess that should have been my first tip. They said it should arrive Mid Aug.
Anyways, fast forward to last week where we’re 2 weeks out from the wedding and I’ve still not heard from the store about my dress. I knew it would be a wee bit tight but not this tight. The end of august passes and phones calls, email, tweets, and Fbook messages have gone unanswered. I start to panic.
I actively debated on telling my bride about this tiny issue in light of the fact that Hurricane Irene was marching up the coast and well, she was in the original path. Thankfully the hurricane turned some and missed them for the most part, so I broke the news to her – but not before I’d found a suitable alternative.
Cute right? It was just my size, the right color and material and was to my door in less than 24 hours. Now that’s service! So…we at least have the worst case scenario covered but I still couldn’t rest. I had two more avenues to try.
I emailed the place that I ordered my wedding gown from years back (MB Brides – ah may zing!) and gave her my sob story. I was pleasantly surprised when she responded the next day. A quick note back inquiring about size, color, who I ordered from originally and she said she’d see what she could do. That was Thursday last week.
Come Monday this week, still no word from the original salon despite my attempts to contact them, I was getting desperate. So, I went to the dress makers site and found an email address I could use. A quick note to them explaining the situation and begging for help resulted in email back Tuesday AM asking for more info about my order. I replied with that and set out to wait on things so more.
About 3:15 Tuesday afternoon I get an email from MB Brides saying they’d talked to the dress maker and for a $60 fee and the dress price they could rush production and have it to me by mid next week. The exact dress I needed, the one my bride wanted. To say they are my heroes is an understatement. They literally saved my day!
Of course I said yes, but only after joking with the lady on the phone that as soon as I said yes, the other salon would find my dress and send me an email about shipping it out.
and guess what?
That’s exactly what happened! I swear I’m not making this up. No sooner had I hung up with MB and called my bride to tell her everything was good to go than I notice an email in my inbox from the original salon saying the dress had shipped from the maker and would be to me by the end of the week. Um…really?
Luckily, I was able to call MB back and cancel the order before they started production on the dress. Those ladies went above and beyond the call of duty to help me out and part of me felt terrible for having to cancel that order but the other half was soooo relieved to not have to spend another $200 for what would have been my third dress.
Now I only have two dresses….
Part of me wonders if my email to the dress maker had anything to do with the ship date. It’s way too much of a coincidence that my email to them and the email from the salon happened within hours of one another. Either way, I’m just happy things are moving in the right direction and that I only have two dresses instead of three.